Internet services are only useful if you can get help when you need it. For many customers in Kuril, Vatara, Nadda, and nearby Dhaka areas, CCN Network has become one of the most talked-about local ISPs because of its local presence and direct support. This guide explains where the CCN Network office is located, how you can contact them, and exactly how support works in real life. CCN Network Office Location Contact & Support Guide
1. CCN Network Office Location
For most internet users, knowing where an ISP office is can feel reassuring — especially when something goes wrong or installation needs supervision.
CCN Network’s main office in Kuril is:
Address:
Ka-177, Kuril Mia Bari Road, Vatara, Dhaka, Bangladesh
This location is central for people living in:
- Kuril
- Vatara
- Bashundhara
- Nadda
- Niketan
- Gulshan (nearby support)
Because the office is local, technicians and customer service reps are often familiar with the road network and houses in these zones — meaning faster field visits and quicker problem resolution.
2. How to Contact CCN Network
If you have questions, need support, want to check packages, or want to report a problem, you can reach out to CCN Network in several ways:
Phone Support (call or SMS):
- +8801857-888897
- +8801675-453800
Email:
Office Visit:
Visiting the Kuril office during working hours often helps if your issue needs explanation or ID verification for new connections. CCN Network Office Location Contact & Support Guide
If you want the most updated numbers, check the official website or their verified social page.
3. Support Channels Explained
CCN Network provides support through multiple channels so customers can choose what is easiest for their situation:
Phone Support
Calling the support number will usually connect you to a customer care agent who can:
- Explain packages and pricing
- Help with bill questions
- Report slow internet or outages
- Arrange technician visits
Phone support is often preferred for urgent issues because agents can gather details and dispatch a technician quickly.
Email Support
If your issue is more detailed — such as billing discrepancies, documentation, or long-term complaints — email support may be more effective because it creates a written record of your communication.
Use the official email:
Attach any screenshots (e.g., error messages or bills) to speed up the resolution.
In-Person Support
Visiting the office is helpful when:
- You are applying for a new connection
- Your issue hasn’t been resolved by phone
- You need help with router setup
- You want to pay your bill in person
Because the CCN office is located inside Dhaka city (Kuril), reaching them is usually faster compared with national call centers.
4. Typical Issues and How Support Handles Them
Here are common problems users face and how support typically assists:
Slow Internet
Support will usually:
- Check line status remotely
- Ask for a speed test screenshot
- Dispatch a technician if needed
Many speed issues are resolved by checking the router placement or line noise.
No Connection
Support may ask:
- Has the router light turned on?
- Is it a power issue?
- When did it last work?
After that, they can send a technician if the problem seems physical (line cut, hardware damage).
Billing Problems
Whether it’s:
- Incorrect bill charges
- Unable to pay online
- Clarification on the package
Support agents normally walk users through the bill step-by-step and verify payment status.
5. Service Hours
Service hours may vary, but typically:
- Support over the phone is available during regular office hours
- Some technical support may be available outside office hours in case of urgent breakdowns
- Visiting the office is best done during business hours (morning to late afternoon)
6. Tips for Better Support Experience
To make your support request smoother:
- Keep your customer ID or account number ready
- Take a speed test screenshot before calling
- Note the time and pattern of slow internet
- Explain what you have already tried (e.g., rebooting the router)
- Ask if the issue is local to your street or wider
A clear description helps the support team fix problems faster.
7. Customer Support Expectations
Because CCN Network is a locally operated ISP in Kuril, it tends to provide:
- Faster technician response time compared with bigger national ISPs
- Personal handling of issues
- Familiarity with local subscriber patterns
However, support response times still depend on:
- Time of day (peak hours can delay callbacks)
- Network load (many complaints at once may slow down response)
- Area road access for the technician
Generally, most basic issues are addressed within the same day if reported early.
8. Final Thoughts
CCN Network stands out in Kuril and nearby Dhaka areas because of its accessible office location, multiple support channels, and local service mindset. Whether you are a student, freelancer, or home user, being able to talk to a support agent directly or visit the local office provides peace of mind that your internet problems will be taken seriously.
If you’re considering choosing CCN Network or already using it, having the right contact details and knowing how support actually works will help you use the service more confidently.
Office Location & Contact
Summary — CCN Network at a Glance
Name: CCN Network
Service Type: Broadband & Wi-Fi Internet Provider in Dhaka
Main Coverage Area: Kuril and nearby neighborhoods
Technology: Fiber-optic broadband and Wi-Fi solutions
Office Location: Ka-177, Kuril Mia Bari Road, Vatara, Dhaka
Phone: +8801857-888897 / +8801675-453800
Email: info@ccnnetwork.net
Support: 24/7 customer service
Packages: Range of speeds and prices tailored for students, homes, and businesses
